Return & Refund Policy

Thank you for shopping with Luxe Lumina Beauty. We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.

  • The product must not show signs of use, damage, or alteration.

  • Proof of purchase (order number or receipt) is required.

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used beauty products

  • Skincare or cosmetic items that have been unsealed

  • Gift cards

  • Final sale or clearance items

How to Start a Return

To request a return, please email us at:

luxeluminabeauty01@gmail.com

Include:

  • Your order number

  • The item(s) you wish to return

  • The reason for your return

Once your return is approved, we will provide return instructions and the return shipping address.

Please do not send items back without contacting us first.

Return Shipping

  • Customers are responsible for return shipping costs unless the item was damaged or incorrect.

  • We recommend using a trackable shipping method, as we are not responsible for lost return packages.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within [48 hours / 3 days] of delivery.

  • Provide photos of the item and packaging.

We will arrange a replacement or full refund at no additional cost.

Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection.

  • If approved, your refund will be processed to your original payment method within [5–10 business days].

Please note:

  • Shipping costs are non-refundable (unless the return is due to our error).

  • Your bank or payment provider may take additional time to process the refund.

Exchanges

We currently do not offer direct exchanges.
If you would like a different item, please return the original product and place a new order.

Order Cancellations

Orders can be canceled within [12 / 24 hours] of purchase.
Once your order has been processed or shipped, it cannot be canceled.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Monday – Friday: 9:00 AM – 5:00 PM

Saturday - Sunday: 9:00 AM - 5:00 PM

Email: luxeluminabeauty01@gmail.com
Business Name: Luxe Lumina Beauty